What Can I Do If I Can’t Access the Internet on a UTT SOHO wireless Router?

Introduction

This document describes how to do if you can’t access the Internet under different situations.

Prerequisites

Components Used
UTT Wireless Router: AC650W; Firmware Version: nvAC650Wv1.8.0-150319;
 
Contents
I. Hardware Installation Issue.
I-1. Check your modem and router are powered on.
I-2. Check the wired connection has no problem.
II. ISP Issue
Check if the Internet connection provided by your ISP is working properly.
III. Router Configuration Issue.
III-1. Check if you select the right Internet Connection Type.
III-2. Check if your ISP does bind for Internet.
III-3. If you use Static IP Internet Connection Type, check if you set the right ISP DNS address.
III-4. If you use Dynamic IP Internet Connection Type, check if the WAN IP address is conflict in LAN IP. If yes, change the LAN IP from 192.168.1.0/24 to 172.10.10.0/24 manually.
 
Troubleshooting
I. Hardware Installation Issue.
I-1. Check your modem and router, ensure they are plugged in the power socket and powered on, as shown in Figure 1-1:
Figure 1-1
 
I-2. Check the wired connection, ensure your PC connect to the router’s LAN Port via Ethernet cable, and use another Ethernet cable, connect to Modem’s LAN Port and the router’s WAN Port, as shown in Figure 1-2:
 
Figure 1-2
 
II. ISP Issue
Connect your PC to the Modem’s LAN Port directly via Ethernet cable, check if the Internet connection provided by your ISP is working properly, as shown in Figure 1-3. If not, contact your ISP for help. If yes, proceed with Router Configuration Issue.
Figure 1-3
 
III. Router Configuration Issue.
If there's no problem on your hardware connection and ISP, and you can login the router’s web interface at any time, go on for these 4 different situations as follows.
 
III-1. Check if you select the right Internet Connection Type.
Configure:
1. Enter the router’s Home Page, click Internet icon, as shown in Figure 1-4:
Figure 1-4
 
2. Select the right Internet Connection Type.
( Note: The router supports three Internet Connection Types: Static IP, Dynamic IP, PPPoE.)
Dynamic IP - Specify your ISP use dhcp to assign an IP address to you automatically.
Dynamic IP is the default Internet Connection Type, we don’t need to configure, as shown in Figure 1-5:
Figure 1-5
 
PPPoE - Specify your ISP provides you with you a user name and password.
Select PPPoE, input the Username and Password provided by your ISP, then click Save, as shown in Figure 1-6:
Figure 1-6
 
Static IP - Specify your ISP provides you with a static IP address.
Select IP Address -> Static IP, input the IP Address, Subnet Mask, Gateway IP, Primary DNS provided by your ISP , then click Save, as shown in Figure 1-7:
Figure 1-7
 
3. After the above configuration finished, test your Internet again.
 
 
 
III-2. Check if your ISP does bind for Internet.
(1)If the ISP doesn’t bind the MAC address, just skip this sector.
(2)If does bind, clone your Internet MAC address on UTT AC650W.
Configure:
 
1. Enter router’s Home Page, click Internet icon, as shown in Figure 2-1:
Figure 2-1
 
2.Click Clone button to check the MAC Address ISP binds, then click Save (Here uses Static IP Internet Connection Type as an example), as shown in Figure 2-2:
Figure 2-2
 
III-3. If you use Static IP Internet Connection Type, check if you set the right ISP DNS address.
1. Enter router’s Home Page, click Internet icon, as shown in Figure 3-1:
Figure 3-1
 
2. Check your DNS address, if not right, set it as your ISP provided with you, then click Save, as shown in Figure 3-2:
Figure 3-2
 
 
III-4. If you use Dynamic IP Internet Connection Type, check if the WAN IP address is conflict in LAN IP.
If you use Dynamic IP Internet Connection Type, check if the WAN IP address is conflict in LAN IP. If not, just skip this sector.
If yes, change the LAN IP from 192.168.1.0/24 to 172.10.10.0/24 manually.
1. Enter the router’s Home page, the Internet has connected, as shown in Figure 4-1:
Figure 4-1
 
2. Click System Status, as shown in Figure 4-2, it’ll display the Internet and LAN IP Address, it’s conflict, as shown in Figure 4-3:
Figure 4-2
 
Figure 4-3
 
Solution for this issue: Change LAN IP from 192.168.1.0/24 to 172.10.10.0/24 manually.
Configure:
 
1. Enter the router’s Home page, click Application, as shown in Figure 4-4:
Figure 4-4
 
2. Click LAN icon, as shown in Figure 4-5:
Figure 4-5
 
3. Change the IP Address from 192.168.1.1 to 172.10.10.1, then click Save, as shown in Figure 4-6:
Figure 4-6
 
4. Next, it’ll display Operation succeed! And you can’t log in AC650W’s Web interface via 192.168.1.1, as shown in Figure 4-7:
Figure 4-7
 
5. Disable your Local Area Connection, then Enable your Local Area Connection again, as shown in Figure 4-8:
 
Figure 4-8
 
6. Right click Local Area Connection, click Status -> Support, then it’ll display the new address your PC had obtained from AC650W , as shown in Figure 4-9:
Figure 4-9
 
7. Last, you can log in the AC650W’s web interface via 172.10.10.1, as shown in Figure 4-10:
Figure 4-10
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